April 2018| Smile Hair Clinic at Moodist Hospital, Turkey
Overall the experience was good. However, to improve service going forward there are certain areas that can be looked and improved on.
Overall the experience was good. However, to improve service going forward there are certain areas that can be looked and improved on. Find out more about the patient and have they travelled to Istanbul before. English is very minimal out there. The drivers were very nice I believe but spoke no English at all so when you travel there for the first time a bit aprehansive it does not put you at ease. However, the picks and drop off were on time. Staff treated me very on arrival until final day and offer great after support too. Facilities were good and clean as I would expect. The communication very good and very reposnsice to all requests in minutes. Support on booking air tickets were great too. Maybe find out more about the patient and there needs again set expectation around experience if they traveled to Istanbul before as at times it can be known as a hostile place in the past. Staff have always been help pre and post surgery.