Smile Hair Clinic at Moodist Hospital

Es ist sehr unkompliziert und man wird sehr gut betreut.

Zuerst wurde ich vom Flughafen abgeholt und direkt zum Holyday Inn gefahren. Hotel und Verpflegung war super. Am nächsten Tag wurden wir zum Krankenhaus gefahren. Im Anschluss wird alles erklärt und danach gehts los. Das Personal ist sehr freundlich und man hat das Gefühl in guten Händen zu sein. Am nächsten Tag bekommt man eine Nachuntersuchung und wird zum Flughafen gefahren. Es ist sehr unkompliziert und man wird sehr gut betreut. Alles [Qunomedical] sehr gut.

Alles Super!

Rund um zufrieden !

The staff were great and at no point did I feel concerned as they were fully confident in their abilities and experience. Maria [Qunomedical] was my contact and she was very informative and knowledgable about what I needed and guided me perfectly to the right clinic for me.

I was picked up from the airport and shared a taxi with a guy from Canada who was going to same clinic. Nice safe drive across Istanbul. Received well by Holiday Inn, very nice room with tv, fridge, walk in shower. First consultation was very thorough to my group of 6 guys and nobody needed to ask any questions because it was detailed and reassuring. The staff were great and at no point did I feel concerned as they were fully confident in their abilities and experience. The clinic is immaculate and if you needed anything they'd oblige. There is a toilet in each surgery room so if you need to refresh at any point it was no hassle and discreet. The final check up the next day was again thorough and they give you all the after care package that you need and a very useful brochure which takes you through pretty much everything you need to do day-by-day from that point onwards. Very slick, very commendable operation at every level. Maria [Qunomedical] was my contact and she was very informative and knowledgable about what I needed and guided me perfectly to the right clinic for me. I am now going to look at other treatments that Qunomedical can organise for me.

The hotel was excellent and the staff were all very friendly, the procedure was expertly done and I felt in safe hands at all times.

There was some confusion at the airport as drivers are no longer allowed to hold up signs. I wasn’t updated and could not find driver for quite a while, I called and spoke to the driver who said he would meet me outside Burger King at the arrivals gate, whilst I was waiting another driver then approached me and took me outside, although thankfully the correct representative called me before I got in a car with this stranger. The guy who did meet me was so lovely and really apologetic. We had to wait a further 20 mins for transport and I didn’t get to bed until 3am and only slept for an hour. The hotel was excellent and the staff were all very friendly, the procedure was expertly done and I felt in safe hands at all times. The medical staff were clearly tired and my only worry was for their well being, having to work full days without being permitted to take a lunch break. Overall I felt the experience was good value for money and am pleased so far with the results. Very positive, would perhaps provide shampoo and Panthenol in travel sized containers for carry on luggage as a standard option. Neck pillow needs a cover as makes your neck very sweaty. Lunch could have been better quality. All small things as the main experience was very positive and the doctors / team were all excellent.

Transfers were good,hotel was good. Clinic was not fantastic but ok.

Transfers were good,hotel was good. Clinic was not fantastic but ok. Very basic. Language barrier is naturally an issue during the routine. Lunch served at clinic was prison food at best. Super pink chicken. Hairline design processed is rushed due to the conveyor belt nature and not enough time is spent with an English speaking doctor. The demand for Money before hairline design and before discussion with doctors is not ideal. Aftercare pack had no saline spray. When I returned to England I realised it also had no cream for donor area. This caused a huge inconvenience when trying to recover. Not enough time and care spent with patients to make them comfortable, put them at ease and treat them now a private paying patient should be treated rather than a cash cow tourist. [Qunomedical] Friendly but ultimately are unable to help when something goes wrong as proven by missing cream incident. A friendly middle man. If they took more responsibility and provided reps at the clinic I believe that would make a real difference all round.

Die Ausstattung der Klinik ist auf dem europäischen Standart. Die Ärzte und das gesamte Team waren freundlich.

Die Organisation verlief einwandfrei. Die Ausstattung der Klinik ist auf dem europäischen Standart. Die Ärzte und das gesamte Team waren freundlich. Die Erfahrung was die Organisation und Betreuung angeht war sehr positiv. Aber für mich ist in der ersten Linie das Ergebnis der OP wichtig. Deswegen möchte ich zuerst auf das Endergebnis abwarten, bevor ich die Klinik und die Ärzte bewerte.

Everything went smoothly. Was a good experience.

Everything went smoothly. Was a good experience. Although the op can be long and hard, depending on how long you are and how many graphs you need. Staff were nice. The place looked clean. Not one problem with bus to or from anywhere My only problem and it was only a slight problem. On the day of op at consultation. I was told that they would have to use 3 donor areas. Which was hard to hear ha. I know I only sent 5 pictures at time of booking so it's understandable that they maybe couldn't tell exactly how many and what you need. They mentioned that maybe there could be an extra charge because of the extra donor areas, but they must of left it because there was an agreed price. Much appreciated though

Overall a fantastic experience and I will never regret it as long as all is well and healthy over the next 12-18 months.

The staff were mostly lovely. The clinic was nice, efficient and clean. The hotel was amazing, great service, great food, respect, one the best I’ve ever stayed at in any country! The only issue I had was the fact there is a lot of information to intake in regards to looking after the hair once we’re home, the booklet we received can be slightly contradicting based on what the doctor was saying, also could be a little simpler with explanation on how long products are used for and what products are best for which parts of the hair/hair growth process. Oh and the WhatsApp service since leaving Istanbul has been great, Fatima has given me the information I needed, she’s been great! Overall a fantastic experience and I will never regret it as long as all is well and healthy over the next 12-18 months. Thank you! As I stated in my previous paragraph, everything [from Qunomedical] was fantastic, however the booklet and post op information could have been a bit clearer and less contradicting based on what the doctor says compared to the booklet and maybe a little clearer on product information, most of it is fine but there’s one or two bits that could be improved. Again, other than that, it’s been an amazing experience especially with the hotel and the WhatsApp service! Thank you again!

The friendliness and customer focus of all staff was great, from drivers to doctors.

Everything was great. The friendliness and customer focus of all staff was great, from drivers to doctors. It all felt very professional and the doctors were clear about what expectations you can have on the transplant, i.e. they are not magicians. The only slightly negative thing was that some of the medical staff spoke very little English and had a hard time understanding, wasn't really a problems since there were others who understood. Very good, I like how you feel taken care of and that you [Qunomedical] follow us all the way, with reminders, questions and so on.