Terms and Conditions
Last Updated: 30.03.2023
1.1 These Terms and Conditions, including the Payment Terms (hereinafter referred to as “Terms”) apply to the use of the Qunomedical website (currently available at www.qunomedical.com) and services as offered by Qunomedical GmbH (referred to below as “We”, “Us”, “Our” etc.) by individuals (referred to below as "You", “Your” etc.).
1.2 These Terms are the only terms, which apply. General contractual clauses which deviate from these, will not be accepted by us; communication with You or the provision of services by Us will not be deemed implied acceptance of any deviating general contractual clauses.
1.3 You will receive the contractual provisions together with information on the services booked including these GTC and the information on the right of withdrawal by email upon acceptance of the contract offer or together with the notification thereof. We do not store the contractual provisions for you.
2. Scope of Services
2.1 Searching and General Use of Our service: Our service is an Internet platform that provides services to patients seeking treatment in hospitals, clinics, doctors or by other health service providers (together “Clinics”) around the world. The Platform contains information on medical treatments offered and provides search functionalities, which allow users to identify health service providers and individual doctors that offer the desired medical services. At Your request and on the basis of information submitted by You we contact Clinics, which we have previously researched and selected, in order to provide You with information and a free quote on such Clinics and on possibilities and costs involved for medical service as requested by You.
2.2 We do not provide any medical service and assume no warranty for the accuracy of information provided either by You or by the Clinics, but merely transfer information from You to the Clinics and vice-versa. We are not a health care facility ourselves, do not provide any services and limit ourselves to the role of an intermediary and technical service provider.
2.3 This service as defined in 2.1 is free of charge to You as we are remunerated by the Clinics or other health service providers whom we cooperate with. We are not responsible for the operation, quality of information and content of third party websites that are not under our control but to which the Services refer.
3. Booking a treatment, Registration
3.1 You may book a treatment as a guest or after opening a patient account. With a patient account you must not enter your personal data every time you use our online shop, but you may log on to your customer account with your e-mail address and your password before or during the booking process. You will not be obliged to book any treatment offered by us only due to your registration. For information on the processing of your data, please read our data protection information, which you can find under the following link.
3.2 You can reserve, book and manage Your desired treatment date (“Booking”) and appointment with the Clinics we cooperate with directly through Our service. You can maintain and manage Your booking through the use of Our Service. You can secure the Booking of your appointment with the Clinics through the use of Our service by arranging the payment of the Qunomedical Service Fee. Please see all relevant payment details in section 4: “Payment Terms”. Qunomedical is not acting as a payment provider, payment agent or money recipient for any of the hospitals, clinics, doctors or healthcare providers listed on www.qunomedical.com or whom we cooperate with.
3.3 You can secure the Booking of your appointment with the Clinics through the use of Our service by arranging the payment of the Qunomedical Service Fee. Please see all relevant payment details in section 4: “Payment Terms”.
3.4 Qunomedical is not acting as a payment provider, payment agent or money recipient for any of the hospitals, clinics, doctors or healthcare providers listed on www.qunomedical.com or whom we cooperate with.
Conditions of Use, User Obligations*
4.1 You must have full legal capacity and be at least 18 years old.
4.2 You undertake to only make accurate and complete statements when submitting information to Us or to a hospital, clinic or other health service provider through our services.
4.3 In case your medical situation or any other information that You submitted changes, or You become aware that the information submitted was not accurate or was incomplete, You will immediately inform Us in writing to update the relevant information.
4.4 By submitting copyrighted material or material that is subject to other intellectual property rights You grant Us a non-exclusive, perpetual limited world-wide license to use this material to the extent required to perform our services as agreed with You. This license includes in particular the right to store and communicate such material to a hospital, clinic or other health service provider in order to obtain information on possible treatment for you and a quote on the cost associated with such treatment.
5. Payment Terms
5.1 The following Payment Terms apply for the usage of our Service as defined within 3. following the “Booking of a treatment.”
5.2 The Payment terms are a binding legal agreement between You and Us. Your right of Withdrawal is explicitly explained in section 5: “Right of Withdrawal”
5.3 Our Service and the Usage of the internet platform and all related Qunomedical websites is free of charge.
5.4 The Qunomedical Service Fee: For the reservation and maintenance of a medical treatment appointment with the Clinics, we charge a Service Fee of € 250,00. (in words: two-hundred-fifty Euros). The service fee includes the German Value Added Tax (VAT) of 19% (in words: nineteen percent) and will be deducted from the patient's total price at the time of the appointment. In case of late cancellation of the appointment, the fee will be retained by us/by the clinics.
5.5 The Service Fee may include (if applicable) the following “Payments”:
Charging the Service Fee from You with payments methods such as credit card, bank account or PayPal.
Refund of the Service Fee to you, in case you cancel the treatment date, based on your rights with section 5: “Right of Withdrawal” or our refund policy stated in 4.8.
5.6 Your use of the “Service Fee”
a) In order to secure a Booking and to reserve a treatment date for You within the Clinics we cooperate with, you agree to comply with these Payment Terms.
b) Our Payments may contain links to third-party websites or resources. Such Third-Party Services are subject to different terms of service and privacy policies. We are not responsible or liable for the use of such Third-Party Services. Links to any Third-Party Services are not an endorsement by Us or of those Third-Party Services.
c) You accept that Our Payments may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable to a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise.
d) You will be asked to provide billing information such as name, billing address, and financial instrument information either to Us or Our third-party payment processor(s). You authorize to collect and store your Payment Method information.
e) Time of payment: Once You receive a quote and agree to the information presented, you can book this treatment with the payment of the Qunomedical Service Fee. The Service Fee is due immediately and the presented information in the quote is only valid for 48 hours (in words: forty-eight hours).
f) Currency: The payment is only available in EURO.
5.7 General Terms of the Service Fee.
a) Nature of payment: The payment of the Qunomedical Service is classified as a security payment, necessary to reserve and maintain your desired treatment date with the Clinics.
b) Authorization of payment: You authorize Us to collect from You amounts due pursuant to these Payment Terms and/or the Terms by either (i) charging the Payment Method associated with the relevant booking, or any other Payment Method on file that you authorize, or (ii) by withholding the amount from your future pay out. Specifically, you authorize Us to collect from you:
- The Qunomedical Service Fee as a result of booking your treatment date
- Taxes, especially the German VAT of 19% and where applicable.
c) Payment Errors: We will take the necessary steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the original pay out method or payment method used or selected by You, so that You end up receiving or paying the correct amount. This may be performed by US or a third party such as Your financial institution. We may also take steps to recover funds sent to you in error (including but not limited to an event of duplicate payments made to You due to a processing error), by reducing, setting off and/or debiting the amount of such funds from any future pay outs owed to You.
To the extent You receive any funds in error, You agree to immediately return such funds to Us.
The Service fee is non-refundable. Any refunds or credits due to Your request are only valid if one of the following conditions apply:
(1) You are medical not able to travel or not eligible to proceed with your booked treatment at one of the Clinics and prove this to Us with a written statement of a medical doctor, latest 7 days before the treatment date. The treatment date is defined in the booking confirmation You receive from us.
(2) You are eligible to withdraw, based on section 5: Right of Withdrawal
The Service Fee will not be charged for single treatment below 500,00€ in words (five-hundred Euro).
The Service Fee will be acknowledged by our Clinics as Booking security and deducted from the final treatment price presented in your booking confirmation.
Your payment of the Service Fee can be used as a Booking security with Your chosen Clinic within 12 months (in words: twelve months) after arranging the first payment to Us giving you flexibility and the right to reschedule your previously chosen treatment date twice within the first 12 months upon acceptance of the Clinic.
If You choose to use the payment services, You do so voluntarily and at Your sole risk. To the maximum extent permitted by law, the payment services are provided “as is”, without warranty of any kind, either express or implied.
6. Right of Withdrawal
6.1 You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you booked a treatment.
6.2 In order to exercise your right of withdrawal, you must send Us (Qunomedical GmbH Chausseestraße 8, 10709 Berlin Tel.: 030200042054 an E-Mail: firstname.lastname@example.org by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory.
6.3 To meet the withdrawal deadline, it is sufficient for you to sent your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6.4 EFFECTS OF WITHDRAWAL: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
6.6 Template for Your Right of Withdrawal If you want to cancel the contract, please fill out this form and send it back to: Qunomedical GmbH Chausseestraße 8, 10709 Berlin I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*) - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Date
7.1 Only one voucher per order can be used and only when booking with Qunomedical. Vouchers can't be combined with other offers.
7.2 Vouchers are only valid for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
7.3 Vouchers can be considered null and void without the expiry date and authorized signature being filled up, seal and other authentication signs or if tampered.
7.4 Any additional cost exceeding the value of vouchers will be paid by the redeemer.
7.5 It is not permitted to sell voucher codes in any way.
7.6 Qunomedical reserves the right to discontinue a voucher at any time or to modify any vouchers' terms and conditions.
7.7 Qunomedical shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotional voucher or any failure or inability of a customer to use a promotional voucher for any reason.
7.8 Qunomedical reserves the right to refuse redemption of vouchers if they believe that they are being used by someone other than the intended recipient.
7.9 Qunomedical reserves the right to decline to accept vouchers where, in its opinion, a voucher is invalid for the booking being made.
7.10 All vouchers offered by Qunomedical, expire three (3) months after being issued.
8. Refer a Friend
8.1 Under the Qunomedical Friend Referral Programme a Patient may create and send promotional codes to selected contacts (e.g. friends and relatives) so that the Patient and/or the referred new Patient will receive a discount of 100 EUR ("Benefit").
8.2 Definitions "Patient" means an individual who has properly and successfully registered with Qunomedical and has therefore entered to the present Terms with Qunomedical. "Referral Code" means the promotional code generated by a Patient in the Qunomedical Software to be sent by the Patient to selected contacts. "Referred New Patient" means a person who has properly and successfully registered with Qunomedical and entered into the contract with QUNOMEDICAL using the Referral Code received from a Patient.
8.3 Referral conditions A Patient participates in the Programme by generating a Referral Code to one of his/her contacts by his/her own means (e.g. email, SMS, text, AirDrop). The Benefit only applies to a booking fee or will be deducted from a total quoted price. The patient receives a payment of €100 if the referred person receives the treatment. The Benefit will be paid at the end of the month following the day of treatment, to PayPal (PayPal address required) or to a European bank account (IBAN required). The offer is non-binding. The offer including the conditions may be limited in time and may be adjusted at any time.Each Referral Code may be used only once and must be used to register within 180 days from the date of generation.Benefits granted to the Patient must be redeemed within 30 days and are non-transferable. A Referral Code may not be redeemed by the Patient who generated the Referral Code (no self-referrals) and cannot be combined with other benefits or promotions. Qunomedical expressly reserves the right to make reasonable changes to the Terms and Conditions, to replace the Programme with other referral and/or loyalty programmes and/or to discontinue the Programme altogether.
9. Price Match Policy
9.1 In case You find a cheaper price for a hair transplant treatment with one of Our partner hospitals, clinics or doctors listed on: www.qunomedical.com we match the price, if the following conditions are fulfilled:
- You previously requested a quote for the exact same treatment through Us.
- You are able to find a cheaper offer from one of our partner hospitals, clinics or doctors listed on www.qunomedical.com, after your received the quote.
9.2 The offer needs to be clearly recognizable as an official offer from the hospital, clinic or doctor as We need to be able to verify it to our satisfaction.
9.3 Our Price Match applies up to 48 hours after receiving the quote through Us. Proof of offer will be required, without exception.
9.4 The price being matched must include all taxes (including VAT) and additional charges which might apply. Price Match does not cover typographical errors.
9.5 Vouchers are not accepted.
9.6 We reserve the right to withdraw this Price Match Policy at any time or amend it at any time without further notice.
10. Become a Testimonial
10.1 "Become a testimonial" is a time limited special offer, only valid within the defined timeframe of the advertisement.
10.2 Only valid for new bookings, when you have not started your inquiry process with Qunomedical.
10.3 Payments are redeemable, only if you book one of the treatments with a package price above 1500 Euro and received the treatment. Not valid in combination with other discounts or offers.
10.4 300 Euro shall be paid as follows: First payment of 150 Euro shall be paid, 14 days post treatment. Second payment shall be made 12 months post treatment date and only if theses conditions apply.
10.5 Treatment can take place anytime during 2021 (depending on availability).
10.6 The full treatment price only needs to be paid at the clinic when getting the treatment.
10.7 Qunomedical will request pictures, videos and reviews from you. In month 1, 3, 6, 9 and 12, post treatment, you agree to share
Before and After Pictures
Short videos which document the current status of your hair growth
Detailed review of your booking experience with Qunomedical and treatment experience
10.8 You acknowledge that the results and proceeds of the services provided hereunder, including without limitation all ideas, themes, materials, and designs developed, created and/or provided by you is owned by Qunomedical, for all purposes worldwide in perpetuity. You hereby assign and transfers all right, title, ownership and interest therein, presently known or hereafter ascertained, including, but not limited to, all copyright rights therein, the right to secure the copyright (and all renewals, reissues and extensions thereof) throughout the world, without any restrictions as to use, to Qunomedical.
11.1 We are liable for intent and gross negligence. Further, we are liable for the negligent breach of obligations, whose fulfillment is essential to enable the ordinary implementation of the contract, whose breach jeopardizes the achievement of the purpose of the contract and on whose compliance you as a customer may rely on regularly. In the last-mentioned case, we are only liable for the foreseeable, typical contractual damage. The same applies to breaches of duty by our vicarious agents.
11.2 The abovementioned exclusions of liability do not apply in case of damage of life, body and health. The liability pursuant to the product liability law remains unaffected.
12. Intellectual Property Rights, External Links
12.1 All intellectual property rights in the website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by Us or Our licensors. Except as expressly set out herein, nothing in these Terms gives You any rights in respect of any intellectual property owned by Us or Our licensors and You acknowledge that You do not acquire any ownership rights by downloading any information, accessing the website or using the service.
12.2 Our website may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide You with access to information, products or services that You may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that We include links to such external sites does not imply any endorsement of or association with their operators or promoters.
13. Data Protection
14. Concluding Provisions
14.1 These Terms shall be governed by German law to the exclusion of the rules on the Convention on the International Sale of Goods (CISG) and the rules for conflicts of laws.
14.2 Qunomedical GmbH is free to change these terms and conditions at any time, in particular to take into account legal and/or technical technical developments or restrictions. The patient will be informed of any changes to the General Terms and Conditions at least six weeks before they come into effect. The patient may object to the the amendment within this period. After expiry of the period, the amendment will come into force. If the Patient objects, we have the possibility to extraordinarily terminate the contract.
14.3 These Terms represent the entire agreement between You and Us in relation to the use of Our website and Our services.
14.4 Should individual provisions of this contract be invalid, this shall not affect the validity of this contract as a whole.
14.5 You may not transfer or assign any or all Your rights or obligations under any contract with us.
14.6 All notices given by You to us must be given in writing to the address set out in the imprint of the website. We may give notice to you at either the email or postal address You provided Us when contacting Us.
14.7 The European Commission provides a platform for online dispute resolution under http://ec.europa.eu/consumers/odr/. Our e-mail address is: email@example.com
14.8 We are not obligated and not willing to participate in dispute resolution proceedings pursuant to the German Consumer Dispute Resolution Act (VSBG).