Anja is one of our patients and a Weight Loss Surgery champion from the United Kingdom. The now 33-year old lives in Crewe and underwent a gastric bypass procedure at KCM Clinic in Jelenia Gora, Poland in October 2017. Since then, Anja has lost an impressive 71.7 kgs to date!
Check out our interview with her below:
I was diagnosed with Hashimoto’s when I was 16 and decided that sooner or later I would probably need weight loss surgery. Treating Hashimoto’s is difficult, diet and exercise alone will only get you so far in managing your weight. My weight had spiralled out of control over the years and was only bound to get worse, but at that time the price of weight loss surgery was at 10,000 Euros for a gastric band so it seemed like an unachievable dream. Last year, I decided to check if prices had changed and found, to my surprise, that if I travelled abroad then weight loss surgery was a far less pricey and an accessible option for me!
I had been researching the prices of weight loss surgery and ways of privately arranging it online when I came across Quno’s website. The website appeared very professional in layout and appearance. Also, it was one of the few websites that offered an approximated price for the surgery without having to send any enquiries and risking to be spammed afterwards. It also transparent in explaining how the concept of Quno’s business model works and what services they provide.
I arrived 2 days before the surgery on Friday in Wroclaw which is a 90 min drive from Jelena Gora where the clinic is. I was picked up at the airport by Damien, the taxi driver who spoke fluent English and was a perfect gentleman. He dropped me off at the hotel which was luxurious and beautiful.
The response time and care from Qunomedical and KCM was excellent and they were very experienced and knowledgeable in their area of expertise.I felt that I was thoroughly checked to see if I was fit for surgery prior to undergoing it, which put my mind at ease. I don’t believe I have ever been so thoroughly checked by the UK’s NHS! The surgeon’s and senior medical members of staff spoke excellent English and were able to engage in discussions with me around the best course of action and answer any concerns I had. I really appreciated this, as I received a lot of information and I felt like I was working together with the medical staff to achieve my desired outcome.
Finally weighing less than my boyfriend, being able to not just fit into my teenage clothes but then slimming enough for them to be too big, not needing an extension belt when flying and feeling my hip bones for the first time!
Personally, I believe that as we are part of the EU the medical standards that have been established because of that through law and legislations mean that you can go anywhere within the EU and not have to worry about the quality, hygiene or skill set of the medical staff. Language barriers can happen, however, where there’s a will there is a way - many clinics provide translators and google translate is a godsent.
Absolutely outstanding customer service. In this day and age with the internet and all companies having to compete on a global level the one key differentiator to me as a customer is the service, approachability and professionalism of the company I am engaging with. With an engagement as impactful as surgery, you want to know you are in good hands and that you do not have to worry about the level of standards and professionalism and skill sets of the surgeon and hospital. I felt very much at ease from the get-go with Quno.
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